* Update: They have gone out of business! Happy day! *
I usually don't complain about companies, but the Meineke is Provo wins hands down for the worst business I have been to, ever.
My first time there I went because I needed an oil change. It took a while, but there were a few stores around so I went for a walk. When I came back they told me my breaks were almost completely gone and I should change them right then. I had only had the car for less than a year, so I didn't know when they had changed so I believe him and took the multi hundred dollar hit and just got it done. My car has been fine, but it was still a really long time and expensive. I felt taken.
A few weeks later I got an email telling me to do a survey, for doing it I got a free oil change. Here is the coupon if you want it. I read terms to everything and this doesn't have very many terms except an expiration date so feel free to use it if you dare.
I used the coupon on my girlfriend's car. Seeing as how it says FREE oil change I was surprised when the still charged me $10 for labor, but that is still cheaper than most places so I said okay. It took them almost 2 hours to get it done. Most of the time I was just waiting for the car to actually be taken in. There wasn't anyone else there so I didn't think it should have been that long, but whatever I walked to the store again.
When they finished they told me that the car was leaking oil in 4 different spots and it would be $120 per location to fix it. Since it was my girlfriend's car, and that is a lot of money I said not today. They took like 15 minutes longer to get it out then gave me the car back and I thought I was done, but I was still worried about the leaking oil.
By the end of the week the check oil light came on. I checked the oil in it and there was NONE. The car that had worked for 20 years all of a sudden after going to them now leaked more than any car I had ever seen... I went and bought oil and filled it up and since then it has been fine. It leaks a little, but not anything like a full oil change in less than a week. I think I got what I paid for, they did the labor of taking the oil out, but I don't think they put any back in. They could have ruined the car and I not happy.
Today I checked reviews for it on google maps and found that everyone thinks that they are just lying looters that will do anything to charge you more. I will NEVER go back there and probably never go to a Meineke again. Check out the reviews here if you don't believe me.
Lesson learned: Meineke Provo is a bunch of looters who will ruin your car to get you to pay them their overpriced hidden rates to fix what they break. NEVER GO THERE.
